Vintage Roost - How to Order

How to Order

NOTE: Pricing shown in your country's currency.

Update, September 16, 2025:

For all USA orders, a Tariff and Duty invoice will be sent to you after you place an order.

For International orders, Duties and Tariffs will now be collected at checkout.

Why all the changes? Read on...

USA Information:

De Minimis Exemption - Changes August 29, 2025

Effective August 29, the Trump administration has removed the 90 year old De Minimis exemption, meaning, as a Canadian business, we used to be able to ship up to a value of $800/box to our USA customers without charging them tariffs, duties or taxes.

Now all Americans have to pay tariffs on items crossing the border depending on the HS CODE, Country of Origin and value.

Here is a CTV video explaining the change, feel free to google De minimus Exemption to learn more, there's a lot out there, likely more updated news, please look them up online.

https://www.ctvnews.ca/video/2025/08/29/ctv-national-news-us-ends-de-minimis-exemption-leaving-canadian-businesses-scrambling/

The good news, if there is good news, is that, at first glance, we noted that the bulk of the product we sell falls under a specific HTS (Harmonized Tariff Schedule) code, and in essence, makes the tariffs between 15 and 20%.

Thanks for the understanding.

ADD TO CART (preferred method )

We have recently added the "Add to Cart" feature on our website. Our customers have confirmed that it is easy to check out from our website. At check out, you can create an account which keeps all your information so, in the future, a log on is all that is required. An account, however, is not required for purchasing from our site.

EMAIL VINTAGEROOST@TELUS.NET

Please send us an email stating the product number(s) (not the Bombardier Numbers) you would like to order, as well as the quantity. Within the email, kindly provide your Postal/Zip Code or Country when placing the order so shipping can be calculated. We will check our stock for availability, calculate shipping and an invoice will then be sent to you. Once paid, your item will be shipped, usually the same day.

PHONE ORDER (Canada and USA only) - 587-783-3306 (MST)

Calls answered Monday to Friday 9 am to 4 pm

If you prefer, you can call/text in your order at our new cell number 1-587-783-3306, and provide us the information listed above. We will check our stock for availability, then you can the provide us with an email address so an invoice can be sent.

If you rather pay over the phone, we will require:

Credit card information (including the credit card number, expiration date, security code on the back of the card and the Zip/Postal code where your credit card statement is mailed
Mailing address and phone number
We will then end the call as we need time to prepare the shipment, obtain a quote from Canada Post/USPS, prepare the invoice, then process the charge on your card. Once paid, your item will be shipped, usually the same day.

If unanswered, leave us a voice mail with your name, email, phone number, State/Province you are calling from and the product(s) and quantities you need. We will check our stock and return your call or send you an email with a stock availability and shipping quote. Payment information will be obtained at that time.

We respond to all emails (usually the same day), phone calls and voice mails within 48 hours.

We are based out of Parkland County, Alberta, Canada (Mountain Standard Time (MST), so a location is needed to ensure we return your call at an appropriate time.

Due to different times zones, this may delay response, therefore an email is preferred.

PAYMENT - E-Transfer to Vintageroost@telus.net is Preferred (Canada) , otherwise a Credit Card is Preferred

Our website is set up to accept payment by providing your credit card information, or with PayPal.

However, you don't need a PayPal account as they accept major credit cards as well.

The process is easy, we email you an invoice, then all you have to do is click on "Pay Now" and enter your credit card and address information. Once you pay, you will be prompted at the end of the transaction to create a PayPal account since all your information is entered. You do not need to create the account at this point and payment was sent to us.

At times, USA credit card providers do not allow purchases outside the USA. If so, please contact your credit card provider and advise them that you want to make an online purchase from a Canadian website, www.vintageroost.com. They will lift the restriction for a 24 hour period so you may complete the purchase during this time. You can work with your credit card provider for the time frame.

Returns, Refunds & Exchanges

We aim to provide you with the best online shopping experience. However, at times, you may find it necessary to return your order for a refund or exchange.

Please contact us by email within 7 days of receiving your purchase and indicate the invoice number and the reason for a return.

We require the item to be returned to us within 30 days of your order's shipping date. A 20% restocking fee will be applied. Item(s) that have been damaged or used will not be exchanged or refunded. Returned product older than the 30 days, will not be processed. All returns must be sent to our Canadian address.

Customers are responsible for all shipping charges on purchased and returned products, we do not refund shipping charges.

Return and exchange items must be in "new" condition and must include all packaging, except the Vintage Roost business card and stickers which may have been provided at the time of the sale. These are yours to keep.

We reserve the right not to refund and exchange the item if it is physically damaged. If so, the item will be returned to the customer at their cost. Also, you must contact us prior to returning an item, or you will not receive the refund.

Refunds will be processed upon the review of the returned items.