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How to Order

ADD TO CART (preferred method )

We have recently added the "Add to Cart" feature on our website. Our customers have confirmed that it is easy to check out from our website.  At check out, you can create an account which keeps all your information so, in the future, a log on is all that is required. An account, however, is not required for purchasing from our site.

 

EMAIL VINTAGEROOST@TELUS.NET

Please send us an email stating the product number(s) you would like to order, as well as the quantity. Within the email, kindly provide your Postal/Zip Code or Country when placing the order so shipping can be calculated. We will check our stock for availability, calculate shipping and an invoice will then be sent to you. Once paid, your item will be shipped, usually the same day. 

PHONE ORDER   (Canada and USA only) - 780-963-0114

  • If you prefer, you can call in your order at 780-963-0114, and provide us the information listed above. We will check our stock for availability, then you can the provide us with an email address so an invoice can be sent.
  • If you rather pay over the phone, we will require:
    • Credit card information (including the credit card number, expiration date, security code on the back of the card and the Zip/Postal code where your credit card statement is mailed
    • Mailing address and phone number
    • We will then end the call as we need time to prepare the shipment, obtain a quote from Canada Post/USPS, prepare the invoice, then process the charge on your card.  Once paid, your item will be shipped, usually the same day.
  • If unanswered, leave us a voice mail with your name, email, phone number, State/Province you are calling from and the product(s) and quantities you need. We will check our stock and return your call or send you an email with a stock availability and shipping quote. Payment information will be obtained at that time.

We respond to all emails (usually the same day), phone calls and voice mails within 24 hours.

We are based out of Stony Plain, Alberta, Canada (Mountain Standard Time (MST), so a location is needed to ensure we return your call at an appropriate time.

Due to different times zones, this may delay response, therefore an email is preferred.

PAYMENT 

Our website is set up to accept payment by providing your credit card information, or with PayPal. 

However, you don't need a PayPal account as they accept major credit cards as well. 

The process is easy, we email you an invoice, then all you have to do is click on "Pay Now" and enter your credit card and address information. Once you pay, you will be prompted at the end of the transaction to create a PayPal account since all your information is entered. You do not need to create the account at this point and payment was sent to us.

At times, USA credit card providers do not allow purchases outside the USA. If so, please contact your credit card provider and advise them that you want to make an online purchase from a Canadian website, www.vintageroost.com. They will lift the restriction for a 24 hour period so you may complete the purchase during this time. You can work with your credit card provider for the time frame. 

Shipping information (all pricing in Canadian Funds)

All orders are packaged to keep shipping costs as low as possible. The following are estimate delivery times for Canada, USA and International Orders. To determine the shipping costs, simply add items to the card, provide your State/Province or Country and the shipping will be shown for the items chosen based on their weight and package size.

Country Shipper Estimate Delivery Time
Canada Canada Post Expedited Parcel 2 - 7 business days 
USA USPS 2 - 7 business days
International USPS 6 - 30 business days (delivery times vary by country)

 

The methods above are the most economical and have the most reasonable delivery times.

Returns, Refunds & Exchanges

We aim to provide you with the best online shopping experience. However, at times, you may find it necessary to return your order for a refund or exchange.

Please contact us by email within 7 days of receiving your purchase and indicate the invoice number and the reason for a return.

We require the item to be returned to us within 30 days of your order's shipping date. Item(s) that have been damaged or used will not be exchanged or refunded. Returned product older than the 30 days, will not be processed. Customers are responsible for all shipping charges on purchased and returned products, we do not refund shipping charges. 

Return and exchange items must be in "new" condition and must include all packaging, except the Vintage Roost business card and stickers which may have been provided at the time of the sale. These are yours to keep.

We reserve the right not to refund and exchange the item if it is physically damaged. If so, the item will be returned to the customer at their cost.

Please return the item, along with the packaging material and original invoice to:

Vintage Roost
5416 46 Street
Stony Plain, AB T7Z 1E5
Once shipped, email the tracking information to info@vintageroost.com. Refunds will be processed upon the review of the returned items.



Copyright © 2018 Vintage Roost | All prices in CAD